Contact

Reaching Milwaukee Metro with complete, accurate information ensures faster response times and correct routing to the appropriate department. This page describes the available contact channels, the geographic scope of services covered, and what information to prepare before submitting a request or inquiry.

How to reach this office

Milwaukee Metro operates a central customer service function that handles transit information, service feedback, ADA accommodation requests, and general public inquiries. Contact channels are differentiated by inquiry type to reduce resolution time.

Customer Service (General Transit)
Handles route information, fare questions, schedule inquiries, and lost-and-found matters.
- Phone: (414) 344-6711
- TTY/TDD: (414) 937-3299 (hearing-impaired callers)
- Hours: Monday through Friday, 6:00 a.m. to 8:00 p.m.; Saturday and Sunday, 8:00 a.m. to 5:00 p.m.

Paratransit / MCTS On Demand
For trip reservations, eligibility questions, and ADA paratransit service inquiries, contact the dedicated paratransit line. Reservations must be placed at least 1 business day in advance. Details on eligibility criteria and service parameters are documented on the Milwaukee Metro Paratransit Services page.

Administrative and Media Inquiries
The administrative office address for Milwaukee County Transit System (MCTS) is:
1942 North 17th Street, Milwaukee, Wisconsin 53205

Written correspondence directed to board matters or governance questions should reference the Milwaukee Metro Board of Directors for accurate departmental routing.

Online Service Requests
Digital submissions are accepted through the official MCTS web portal. Users reporting a specific incident — a missed stop, accessibility equipment failure, or driver conduct matter — should use the web portal form rather than phone, as it creates a trackable case number.

For real-time service disruption information, the Milwaukee Metro Service Alerts page is updated throughout the operating day.

Additional contact options

Beyond the primary customer service line, Milwaukee Metro maintains distinct contact paths for specialized matters:

1. Title VI Civil Rights complaints — Filed separately from general service complaints. The Title VI program governs non-discrimination in federally assisted transit programs. The dedicated intake process is described on the Milwaukee Metro Title VI Civil Rights page.
2. Vendor and contracting inquiries — Businesses seeking procurement information, DBE certification guidance, or bid documents should route requests through the contracting office. See Milwaukee Metro Vendor Contracting for current solicitations.
3. Employment — Applicants and hiring inquiries are handled separately from customer service. The Milwaukee Metro Employment Opportunities page lists open positions and application procedures.
4. Public meetings and testimony — Community members wishing to provide input at a public board meeting should consult Milwaukee Metro Public Meetings for scheduled dates and registration requirements.
5. Community outreach program coordination — Organizations seeking to schedule outreach presentations or coordinate service planning input may contact the outreach office directly through the Milwaukee Metro Community Outreach page.

The distinction between a general customer service inquiry and a formal Title VI complaint matters operationally: general complaints are managed internally, while Title VI complaints trigger a federally defined investigation process with response timelines governed by FTA Circular 4702.1B.

Service area covered

Milwaukee Metro Transit System serves Milwaukee County and maintains fixed-route bus service across the county's 242 square miles. The primary service area covers the City of Milwaukee and extends to suburban municipalities including Wauwatosa, West Allis, Greenfield, Oak Creek, South Milwaukee, Cudahy, St. Francis, and additional communities within Milwaukee County's boundaries.

The Milwaukee Metro Service Area page provides a full jurisdictional map. Suburban connection points and transfer locations at regional hubs are detailed on the Milwaukee Metro Suburban Connections page.

Inquiries from residents outside Milwaukee County who seek connections to regional transit networks, commuter rail, or Amtrak service at Milwaukee Intermodal Station (433 West St. Paul Avenue) should reference the Milwaukee Metro Intermodal Connections page for routing and transfer information.

What to include in your message

Complete information at first contact reduces the number of follow-up exchanges required to resolve an inquiry. Depending on the inquiry type, include the following:

For service or route questions:
- Origin and destination addresses or intersections
- Requested travel date and time window
- Whether reduced fare eligibility applies (see Milwaukee Metro Reduced Fare Programs)

For incident or complaint reports:
- Date, time, and direction of travel
- Route number or bus number if visible on the vehicle
- Stop location or block address where the incident occurred
- A factual description of what happened, without speculation about cause

For ADA or accessibility concerns:
- Specific location of the accessibility barrier (stop, vehicle, or facility)
- Nature of the barrier (ramp malfunction, curb cut obstruction, etc.)
- Whether the matter requires immediate operational response or is a longer-term infrastructure concern

For paratransit scheduling:
- Full legal name as registered with the paratransit program
- Pickup address, destination address, and requested pickup window
- Any mobility device specifications (power wheelchair dimensions, for example)

Providing route numbers rather than informal stop descriptions and specific timestamps rather than approximate times materially speeds routing to the correct team. The Milwaukee Metro Frequently Asked Questions page addresses the 20 most common inquiry categories without requiring direct staff contact.

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